That’s what made this trip really awesome - hotel is decent and clean (with pretty views of DC in certain rooms) but not exactly super swanky or anything, but the absolutely amazing staff at the front desk,Reinier and Samia were so SO sweet, friendly and helpful, and made this a 5 Star experience! They hooked us up with the city view because we brought my niece who has never been to the capital before for the weekend. They gave us a ton of hookups in fact and were just extremely pleasant to interact with. Give them the raises they deserve, that’s customer service done right. We’ve stayed in a lot of hotels over the years. This was in the top half of the list in terms of check in experience and friendliness and accommodating nature of the front desk. Also kids loved the pool. Thank you Samia and Reinier! The management at this hotel cares. At every opportunity, they have solicited feedback. I highly value this experience because I recently had a very poor experience at a different location. Thank you for showing that you are concerned about your guests and value their feedback. Helen, who I met in the SPG club lounge, was extremely nice and caring. Her positive personality made a big difference in my experience. The staff in general were all very helpful and friendly. The hotel is very conveniently located and provides shuttle service to pentagon city for easy transfer. I highly recommend, you won't be disapointed.